Privacy Policy

At SuiroTech Co., Ltd., we are committed to protecting the privacy and personal data of individuals who interact with our online platform and services related to the design, production, installation support, and maintenance of rainwater drainage systems. This privacy policy outlines how we collect, use, store, and protect personal information in compliance with the General Data Protection Regulation (GDPR) and relevant data protection laws.

1. Information We Collect
We collect personal information that you voluntarily provide when using our online platform, contacting us, or engaging with our services. This information may include your name, address, contact details, and any other data necessary for us to deliver our services effectively. We may also collect technical data such as IP addresses and browsing behavior through cookies to improve user experience.

2. Use of Personal Data
The personal information collected is used for the following purposes:
- To process inquiries, requests for quotations, and orders related to our rainwater drainage systems.
- To provide installation support, maintenance services, and customized solutions.
- To communicate important information regarding our services and updates.
- To comply with legal and regulatory obligations.
We do not use personal data for purposes unrelated to the services offered by our online platform.

3. Legal Basis for Processing
Our processing of personal data is conducted on the grounds of:
- Contractual necessity, to fulfill agreements entered into with our clients.
- Legitimate interests, including improving our products and services and ensuring network security.
- Compliance with legal obligations under applicable laws and regulations.

4. Data Sharing and Disclosure
We do not sell or rent personal data to third parties. Personal information may be shared with trusted service providers or partners solely for the purposes of fulfilling our contractual obligations, such as delivery or installation assistance. All such partners are required to implement adequate data protection measures and use personal data only as authorized by us. Disclosure may also occur if required by law or governmental authorities.

5. Data Retention
Personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. We implement appropriate measures to securely delete or anonymize personal data after the retention period.

6. Data Security
We employ technical and organizational safeguards designed to protect personal data against unauthorized access, alteration, disclosure, or destruction. Our security practices are regularly reviewed and updated in accordance with industry standards to maintain the confidentiality and integrity of personal information.

7. Your Rights
Under applicable data protection laws, including the GDPR, you have the right to:
- Access your personal data held by us and receive a copy.
- Request correction of inaccurate or incomplete data.
- Request erasure of personal data where it is no longer necessary or where processing is unlawful.
- Object to or restrict the processing of your personal data in certain circumstances.
- Request data portability where applicable.
- Withdraw consent at any time where processing is based on consent, without affecting the lawfulness of prior processing.
To exercise these rights, you may contact us through our postal address as provided below.

8. International Data Transfers
If personal data is transferred outside Japan, we ensure that appropriate safeguards are in place to protect your data in line with applicable legal requirements.

9. Cookies and Tracking Technologies
Our online platform may use cookies to enhance user experience, analyze site usage, and support marketing efforts. You have the option to manage or disable cookies through your browser settings; however, this may affect certain functionalities of the site.

10. Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our data practices, legal requirements, or services. Any significant updates will be communicated through our online platform.

Contact Information:
For questions, requests, or concerns regarding this privacy policy or the processing of your personal data, please contact:

SuiroTech Co., Ltd.
7-12 Sumiyoshi Street, 3rd Floor,
Osaka, Osaka Prefecture, 550-0013
Japan

We are dedicated to safeguarding your privacy and ensuring transparency in how we handle your information. Thank you for trusting SuiroTech Co., Ltd. with your rainwater drainage system needs.